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EXIN VeriSM™ Essentials Sample Questions (Q30-Q35):
NEW QUESTION # 30
Emotional intelligence defines two main competencies: personal and social.
Which two skills belong to the social competence?
- A. Social content management and using social techniques
- B. Joining social groups and actively communicating with them
- C. Knowing social media and what people or situations can influence us
- D. Social awareness and relationship management
Answer: D
NEW QUESTION # 31
What is an objective of the Define stage in the VeriSM model?
- A. To react to service issues, inquiries and requests from the consumer
- B. To ensure the product or service is available for consumption
- C. To address activities and supporting outcomes that relate to the design of a product or service
- D. To take the service blueprint and perform build, test and implement activities under change control
Answer: C
NEW QUESTION # 32
What is the best description of shadow behavior?
- A. A junior observing a senior by doing job-shadowing and learning on-the-job
- B. IT service provisioning being so good that consumers are unaware of IT
- C. Creating a tribal system where team members are overshadowed by others
- D. Implementing systems or solutions without explicit organizational approval
Answer: C,D
NEW QUESTION # 33
Which is the objective of service measurement?
- A. To quantify and qualify the results or outcomes provided by a service
- B. To enable service providers to manage the performance capabilities of underpinning service elements
- C. To demonstrate compliance with laws, regulations and contractual commitments
- D. To enable the consumer to understand the costs of providing the service
Answer: A
NEW QUESTION # 34
What is a key benefit of cloud?
- A. Increased quality of the infrastructure
- B. Reduced operating risks
- C. Increased speed of infrastructure service
- D. Enhanced internal communication
Answer: B
NEW QUESTION # 35
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